1. Freshness Guarantee
We are committed to delivering 100% fresh and good quality fruits and vegetables. If you’re not happy with
the quality, we’re here to help!
2. Return Policy
– You can return items at the time of delivery if:
– They are damaged
– They are spoiled or not fresh
– You received the wrong item
– Please check the items during delivery. Our delivery staff will take the returned item back immediately.
3. Refund Policy
– If you return an item at delivery, you will get an instant refund in:
– Cash (if paid in cash)
– TVB Wallet Credit (if paid online, usable on next order)
– If you report a quality issue after delivery (within 4 hours), we may:
– Offer a replacement
– Or issue a TVB credit (case-by-case)
4. How to Request a Return or Refund
– WhatsApp us at 7359927436
– Message must be sent within 4 hours of delivery
– Share a photo of the product (for quality issues after delivery).
5. Items Not Eligible for Return
– Items returned after 4 hours of delivery
– Products already used or tampered with
– Offers, freebies, and surprise items
Our Promise
We aim to build a long-term relationship. Your satisfaction matters to us. We’ll always try to solve any issue in
a fair and friendly way.
Need help?
Contact us at thevegetablebazaar@gmail.com for questions related to refunds and returns.
